We pre-booked our seats on a Malaga to Edinburgh flight. The check in took nearly two hours and therefore we didn't check our tickets as we had to rush to the boarding gate. We had been given the window and aisle seat in the very last row, after having booked two ailse seats as we are both a little claustrophobic. Needless to say the two seats given were totally the opposite of what we had booked. After having written a letter of complaint (as requested by their terms and conditions) we received a reply that these seats were the same quality as the ones we had booked and therefore we weren't due any sort of refund, not even our seat booking fee! The seats were definitely not the same quality for us. We will never use this bunch of "don't care about customer quality" again.
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