Right, This is what T.Dalrymple & Co think of their customers. (some of long standing). Recently, an officer from Edinburgh Trading Standards interviewed globespan regarding complaints from the public. I don't know the detail of all complaints, but mine was that they knowingly combine flights without prior warning (at booking time) to the clients. I consider that what you book on their website and what you actually receive are two entirely different products. This verges on gross misrepresentation. What right have globespan to take people to places against their will. The possibility of flight integration should be made clear at time of booking and let the PAYING CLIENT DECIDE if they are prepared to accept this re-routing. This should not be globespans decision.
Their reply to the TS officer was that if clients don't like how globespan operate, then they should just find another airline. How bloody ARROGANT can anyone get. Yet again they hide behind the Holy Grail, (their terms & conditions). telling the TS officer that they operate within the law. Apparently, another branch of Trading Standards is going to report them to the AUC (air transport users council) for their treatment of passengers.
What is also required here, is that someone with financial muscle, hire a top lawyer to examine their Terms & Conditions in great detail, as I am sure that their T&C can't cover every complaint by every customer. There also needs to be publicly posted information on what exactly constitutes their rules as compared to Gross Misrepresentation. I rather think globespan could well become unstuck on this point.
Finally, I don't think TD & Co. realize the danger to their staff & passengers by unannounced flight integration. On my flight, some extremely angry passengers were becoming very abusive when they found their pre booked seats already taken. The language was foul and very heated. I expected a punch up at any moment. This put unnecessary stress on the cabin staff and was alarming for other passengers. I think the Captain was about to intervene at one point. What would happen if there was physical violence in the confined space of an aircraft?? I leave you to draw your own conclusions.
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