ComplaintsHub.co.uk » Cars & Transport » Review / complaint: FlyGlobespan - Poor service! | News #657

FlyGlobespan
Poor service!

On the 21st of july we arrived at glasgow airport at quarter to 12 for our flight to palma at 2.30 pm and were approached by a woman and asked where we were going and told we were delayed until 8.30pm.

We were checked in and told to speak to the flyglobespan assisstant at their desk and told we would be provided with dinner at the holiday inn this was fine. Then no new information was being given out so we went through customs to the waiting area and the screen had changed again. No one had gave us an explanation we were just told they are doing all they could. So we were delayed until 9pm. Then the time kept going up and we decided enough was enough the plane had arrived so why were we being delayed again we were told that their was no captain to take us when we asked why the captain who was taking the plane could not take us we were told he was off shift now but they were trying to get another. They gave us £7.00 of vouchers for the restaurants in the airport for something to eat and told the captain was coming from aberdeen and would be here for about 12 o'clock but we could go back through customs if we need a cigarette they would escort us through. Kids are now getting tired as we are as well. We go through customs food establishments are nearly all closed so we went back into the waiting area. 12 o'clock and the pilot is still not here getting angry now a day of our holiday gone. Then we get told that we would get boarding shortly that the captain was not far away. It is now 12.30 and we are starting to board the plane but the captain is still not here. We finally get on the plane and get seated waiting on the captain it is now about 1am and the captain introduces himself and we leave glasgow at 1.30am on the 22nd of july. Lost 2 days as we arrive we are so tired we sleep so two days of my holiday was wasted thanks to fly globespan airlines. If that wasn't bad enough we ended up delayed two hour coming home as well.


Company: FlyGlobespan

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport

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