» Business & Finance » Review / complaint: REDSAVE PASS - Paying For pass I didn t ask for | News #16184

Paying For pass I didn't ask for

In January 28th I googled a child's paddling pool and was taken straight to a number of paddling pools I chose a small rubber pool size 48in by 12inch depth pool was £6.95p This was slightly lower than competitors so pressed buy. At no point did I see anything about taking £19.95 from my account for some pass I had no requirement for. I paid for pool, post and packing I think it came to around £12.50 I then forgot all about it. Around the the beginning of July I got a statement from my bank for the last three months on it was three payments to redsave pass for £19.95p I called my bank and they said I would need to cacel any payments with the company because they were using my card number to validate payments, they did put a block on future payments and and said I needed to contact them to get my money back. I emailed the company and they removed me from the pass account but they won't give me my money back.


Country: United Kingdom   Region: England   City: Louth, lincolnshire

Category: Business & Finance

1 comment

3 September 2012, 7:27 PM
Suggest contacting your bank again but this time perhaps informing them of this:

Its from 2008 but at least it shows

"...The company was ordered to repay the monthly £19.95 it had taken from a customer's credit card as a shopping club "membership fee" - something the customer told the court he knew nothing about..."

The bank might then consider it to be fraud and refund you on that basis, but they might I suppose tell you to sue Redsave rather than refund themselves.

Best of luck with it.
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