Have had my telephone, internet and telephone suspended as I went over my limit (which I didn't know I had - around £200). After being with Virgin Media paying by Direct Debit for the last 3 years, this is how they look after their customers in the middle of the Christmas season when I have to make ...
I would like to log a complaint regarding the repair on my telephone line that wasnt carried out on Saturday. I have been without a main telephone line since the 2nd January. I thought at first that my telephone was faulty and threw it away (turns out now it was a perfectly ok phone) and bought a ...
Be aware of Virgin Media!!! I am a Virgin Media customer since March. I had problem only once with the service and after a few phone calls it had been sorted out. What it happened to us recently it is revolting. I gave notice to Virgin Media that we are moving house. The service was cut off on the ...
I have been a virgin customer for quite some time and decided to upgrade to a size m package with an hd box which i told was no charge. They delivered the box and its a self install so I tried to install the equipment and found out the box was faulty again because i remember before when i first ...
I didn't get past first base with Virgin Media which was probably fortunate. They withdrew from the scheduled installation date less than 1 day before it was due because they were not prepared to do a 20m dig. Details probably best described in a letter of complaint part copied below: I am writing ...
I have been having trouble with the virgin broadband since having it installed in january we were first on 10mb and was never getting correct speed so we upgraded to 20mb still no difference by this time we had calledvirgin media at least 15 times a day as regaurds to the broadband issues only to ...