I have been a virgin customer for quite some time and decided to upgrade to a size m package with an hd box which i told was no charge.
They delivered the box and its a self install so I tried to install the equipment and found out the box was faulty again because i remember before when i first joined virgin my first box was faulty too!
and not long ago I have just found out that our bill has gone over its credit limit and that services will be restricted soon because they have charged me for the box after I was told it was free as being a long time customer as well I could not see any reason why not as it would have been a straight forward swap.
virgin staff were so stroppy about it and would not listen to me I have decided to let them have the dam box back and now thinking of going over to sky
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