I connected to Sky when I moved into a new property back in March of this year, I was delighted that your engineer could be out to install the facility in a very short space of time, this completed I had good service for 2 days! I now have the error message " no satellite signal being received ".
I live on a tree lined street is the excuse I have been given now on a number of occasions, I have written 2 letters and made a variety of phone calls trawling my way through various automated options and waiting disgraceful lengths of time to speak to someone that on 3 out of the 7 occasions I have tried to call you I gave up after 40 minutes.
I have cancelled my direct debit in the hope that by withholding payment I can eventually get someone to listen and action my complaint as follows in brief:
Shortly after instillation I called and spoke to a lady on the technical helpdesk as I was experiencing the online error message " no satellite signal being received " she kindly ran through a variety of tests and established that it must be a fault with either the dish or the box so she arranged for an engineer to call the following Monday offering me a morning or afternoon appointment, I accepted the morning appointment and arranged to take the time from work, the guy called me 1st thing in the morning and gave me a time of expected arrival, very nice chap but it turned out that he was not a heights engineer meaning that he would need to re-book the appointment with the heights team, he did this while having the team on loudspeaker and again I was offered a morning or afternoon appointment for the forthcoming Friday, I took the afternoon appointment meaning that again I would need to take time off work.
Friday arrives, I go to work in the morning and leave work @ 11.15 to allow me to be home for 12.00 only to discover that your engineer for some reason had not kept to his appointment and in fact he came in the morning and I was unable to book another appointment for over 1 week.
Third time lucky you would think, unfortunately not, 2 guys arrive and without even removing the ladder from the van tell me that unfortunately there is no point as I live on a tree lined street and the Sky should have never been installed, leaving abruptly and heading to the pie shop across the road to buy their lunch.
Fourth time lucky I was hoping and I contact you and again you arrange another heights engineer to call, this guy however does get on the roof and does heighten the dish but advised that if it gets windy its likely to slip down, this aside I do receive a great reception for all of 8 days and now I am left with almost nothing, I can not even watch the terrestrial channels without interruption so I list some of the channels I can not view :
Channel 4, Sky 2, Sky 3, UkGold, UkGold 1, UkGold 2, Living TV, Living TV 1, Living TV 2, Bravo, Bravo 1, Challange, Challange 1, Para Comedy 1, Para Comedy 1, Para Comedy 2, Si-Fi, Si-Fi 1, Uk Drama, Uk Drama 1, Life 24, Zone Reality, E Entertainment, FX Channels and UK Style
The list could go on and on so I am sure you can see why I would be unhappy, I call and I am told that its the weather or the trees, I ask to speak to a manager and never get a callback and this is the second letter I have wrote and to date all of my concerns have had no response.
Overall I'm not looking for financial compensation all I want is to enjoy the subscription I wanted, I don't want to go to Virgin Media I really do want to stay with Sky but to be honest I have to ask myself with all this going would a move to Virgin Media really be all that bad? I mean is Sky 1 and a few minor channels really worth all this hassle? I have always enjoyed Sky in that past and up until moving into this property have enjoyed Sky something I really would have liked to enjoy with my current subscription but I don't feel that the £99.00 to upgrade when I cant even get the channels would be a waste of time and money!
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