I subscribed to sky 4 months ago for tv, broadband and phone line thinking that it was much easier to have everything with one provider and the offer they were giving seemed good value until 8 weeks into this contracte when the router and broadband never arrives. After several phonecalls I was assures it was on its way only to never arrive. As compensation they would give me 2 months of free movies and again said they would send it to me. After 2 monthe broadband still not here and they continues to bill me for movies that I didnt want and were told would only be on for 2 months for free due to my upset and communication failure on their part. Also when sky was fitted I was left with 2 unsafe cables left on my main staircase not pinned or secured and cables throught the hallway and living room which now have to be taken up as landlord of my appartment which is attached to my work has told me that after their health and safety officer had seen it that he thought it was one of the most dangerous and bad installations of any job he had seen. I have spent upto 2 hours a time on the telephone to sky only to never get anywhere or literally be cut off by one of their customer service reps. After all of this I wanted nothing more but to cancel my contract as had been let down with everything sky had offered including signing me up to 12 hd package never knowing or being asked if I had an hd ready tv, which I dont and didnt realise needed one to gain this service. I was told I couldnt cancel and at that point I was moving so asked about my services being moved to new address if there was no way to cancel, they then told me it would cost me £60 for an installation guy to change me over (the same company that made such a mess and health and safety issue at the other address). I instead have an independant guy coming to fit it at a cost of only £40 and no long wait. I must say I would never ever reccommend anyone to use sky and their services as if anything goes wrong you have no chance of having anything resolved by their service teams. I feel the service they give is absolutly disgusting and would tell anyone to try a different provider before every thinking about sky. It seems by googling this subject Im not alone as there are so many people like myself in the same situation and having the same type of calls where the staff either are no help or just cut you off. Please someone do something about the public being mistreated and misled by this company.
Steven Bates
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