Extremely poor service. The staff are poorly trained, they have no customer relations experience. The designers are absolut waste of money. We had blinds and Curtaind made to measure. First we had waited 6 weeks for the delivery, only to find out that the mesurements are incorrect. These had to be returned.
Secondly the curtains were made too long, we had paid the a professional to hung the curtain and the rails. This meant having to take the curtains off and returning, this is a real pain and additional cost. Second set of blinds arrived with the wrong colour lininig, Again all Laura Ashley could do is applogise and to return to them for alterations. I wrote to the head office, no response.
This is appalling service from a company that is overpriced with poor quality goods and service. The complaints department is rude and hungs up on you while discussing the issues. AVOID LAURA ASHLEY.
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