Booked flight on the 2nd of July for a school exchange, contacted them as soon as i knew the name supplied to me was wrong on the 4th July. Obviously not their fault.
After three phone calls i was advised that i had to cancel the flight as no name change was possible. Contacted the airline direct who said it was possible and actually told me what they needed to have in order to change it, unfortunately i could not do it direct with them.
Phoning Bravo Fly up again on the 4th July for the fourth time, I was again told it was not possible. Armed with the airline's instructions Bravo Fly then proceeded to say - we will check and see if it is possible with the airline - despite being told direct that it was.
10 phone calls to chase this, a phone call comes through on the 12th/13th and unfortunately i missed it - not their fault - being asked to ring back. I do that immediately and get told that they will call me. After calls each day they still can not tell me when I will get a call from the 'change team' only that it will be dealt with and I can not be transferred to the department. I stress that we needed it done asap as the person would not be able to print off any items without a colleague who was out there for another week.
Called again on the 19th - last day of term, assurances that i would be called today by noon. Fine I was happy with that.
20th no call, Phoned up Bravo Fly yet again -(should charge them for all the calls) and was told that there is no guarantee for them to call me and no managers were available to speak to me, nor an email address to email to.
STAY AWAY from this company!!! prices may be a little bit better but customer service is NON EXSISTANT!!! They don't know what they are able to do and appreciate they may have a lot on, but Book Direct - you get a lot less hassle.
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