I ordered a pair of curtains to be made on Feb 1st, estimated delivery date quited as March 23rd (Which is surely a ridiculous amount of time to wait in this day & age?) no matter.. I was decorating the room anyway.
I checked progress on March 22nd, to be told by the store (Stafford) that they weren't in yet, but to call customer services myself as they didn't have my order on their system.
I'll make this part as short as I can as it is now April 7th, I have made 20 odd telephone calls! The upshot is that they were apparently lost (sent to another store possibly) Customer services say they were despatched on March 8th (!) a remake was ordered for me..I was told this would take another two weeks, then told that it would likely be May before I got them with no real explanation as to why.
Curtains then appeared, remake cancelled... Curtains appeared at the Wolverhampton store on Wednesday 4th April & I was assured I would have them on either Thursday 5th or Friday 6th April ' in time for Easter ' they knew I had a houseful of people & a guest room with no curtains.
I called the store on Friday 6th, having herad nothing since Wednesday, only to be told that the curtains hadn't left Wolverhampton yet (Half an hour up the road I might add) & that I nowc ouldn't get them until Tuesday as it's bank holiday & their delivery copmany wasn't working.
Call me old fashioned, but this is customer service at it's very, very worst. Nobody has been able to tell me why a level of urgency wasn't initiated in finally gertting the curtains to me from Wolverhamptonn after everything else I 've had to put up with! They have my money & they have my curtains..leaving me pretty powerless as a consumer. Very unimpressed.
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