My car wouldnt start this morning due to a flat battery. I rang Tesco breakdown and told them I`d broken down, man didnt ask for any details of my situation just about my policy etc. I had changed car since renewing so was put through to another department to change my details, I was on hold for 15 mins then the lady I spoke to said she`d contact Greenflag and get someone out to me. 45 mins later nothing, rang back spoke to different man he said no mechanic had been sent out, took my details, couldnt find my policy said Jones was a poular surname so he`d run a check and ring back, waited another 45 mins. No ring back. Rang a 3rd time, got different lady, was really upset and angry by now, she put me through to someone else, who put me on hold AGAIN!! " So I hung up looked up Greenflags number, which is freephone -Tescos wasnt and sorted it myself, man said they had wrong details but could do me tempory one, job done HOORAH!!
The reason I felt the need to write this was Tescos staff complete lack of concern, I was so upset the 3rd time I rang I was nearly in tears, At no point had ANY OF THEM asked me where I was broke down, for all they knew I couldve been stranded on the Mway with young kids in tow. If they couldnt find my details why didnt they suggest I phoned greenflag direct or at least offer to send someone out that I`d pay for until it was sorted? I rang them at 10.30 and was put on hold/ asked to wait for someone to ring back til 12.40 when I thought enough was enough and rang greenflag myself.
They claim they`ll get someone out to you in 30 mins, huh! I was on hold longer than that.
I will NEVER use any of Tescos own services again. Be warned everyone!
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