I bought a pair of boots from Asda in November but after wearing them for less than 2 weeks in total found there was hole in the inside at the heals. They weren#t wearable and clearly hadn't been worn much - the tread was still very clear and the name inside hadn't been worn off at all. The appauling customer service assistant and manager refused to let me have a refund as I didn;t have the receipt and paid by cash. The was very unpleasant and until a kind customer came to my aid, bullied me and insisted he would only give me a credit note. He was vile. I was in the shop for nearly an hour and he threatened to call security becasue I insisted I wouldn't go to a private area to talk to him. It was very intimidating and if it hadn't been for the customer I could still be there now. The boots are made for Asda, only sold in Asda yet the manager insisted I couldn't prove that I had bought them there!
Needless to say, I will never shop in Asda again and will make sure that everybody I know hears about their appauling attitude.
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