Bambino Direct are a complete sham of a company, ordered our baby cot bed over a month ago for it to be delivered in an appaliing condition! Was badly marked and damaged (in total 26 faults were found) all due to manufacturing. We also waited in at home for the delivery which came 3 days late instead of the date promised. After complaining to Bambino Direct the company who we used to purchase the cotbed form we had several weeks of phone calls and emails before they accepted what we were saying, but the blame was passed back to tutti Bambini so we cut out the middle man and decided it would be easier to contact Tutti Bambini directly
We then were asked to take photos and email these to Tutti Bambini before they would collect the item, when have you ever had to do this with a damaged product you purchase online or in a shop?!!! We were promised calls would be returned yet they never were and when we did speak to anyone they did not seem very bothered and kept delaying us with excuses and promises of call backs the next day. they denied receiving the images and said they would not condsider doing anything unless they were emailed images which delayed everything.
We had to wait yet another week as a manager had to look at the product photos before agreeing that it was damaged and would arrange to take the product back otherwise we would have had to keep it.
Eventually a courier was arranged to collect on 25th May between 8-6 but surprise surprise, he never arrived we had to spend another day at home beofre it was eventually collected the next day with no time scale just 8-6 yet again the funny thing was the courier was familiar with Tutti Bambini and actually said he had collected several returns for the company from unhappy customers and that in his words they were useless... says it all really.
Its now 7 days later and we have not been refunded our money, despite the fact they rceived the goods back last week, they actually refuse to give us a refund and have come up with excuses such as ' the warehouse team will inspect the goods and request a repayment from accounts payable who need to see the inspection report to Bambino Direct who you ordered through' .
I have worked with accounts payable teams and they are merely a finance team who can request refunds or payments at any time with authorisation since whn do warehouse staff liase with them and why would accounts payable need to see an inspection report, do they make furniture as well?!!! A bunch of cowboys!
I was continously fobbed off with excuses about their policy and procedure before refunding, but I am nearly £300 out of pocket with no cotbed for my daughter and unable to purchase one until my money is refunded and there is no indication of when this will be. However the woman at tutti Bambini did get very jumpy when I mentioned the bad reviews online about this company and how I was willing to contact Trading Standards about them, something tells me they have had this done several times before.
An awful company who I would warn everyone never to use, just look on the many complaints forums about this company before purchasing I wish I did!
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