You get what you pay for with laptops direct.
I was on laptops direct website in the process of purchasing a laptop, but had a problem with the promotional code I was using. So I called laptop direct and a sales person answered.
I explained the problem I was facing when adding the promotional code, I was getting the following message (Microsoft VBScript runtime error '800a0006').
He was asking me something, I could not understand as his voice was not clear, I think it was so early at 10.15 that he was mumbling and hasn’t woken up properly.
So I assumed he was asking a different question and so I was giving him an answer based on his question.
He asked me twice, and I still didn’t understand properly and I gave him an answer on what I thought he was asking. Then the third time, he said “I'm not going to ask this question again, what error you are seeing”. At that point I was really annoyed at his response and put the phone down.
If this sales person really wanted to do his job properly, he wouldn’t talk to me like that and he would have listened to my problem at the beginning of this call (which I told him what was the error I’m getting) and instead of asking me to tell him what error I’m getting he would have replicated the same error I’m getting by testing it online.
I'm an application developer and been programming for 10 years, when our customers face problems, we ask for the problem and try to replicate what the customer is doing to bring back the problem on our screen.
The sales man, clearly didn’t want to be at work and in turn has lost out on me as a customer.
I have been purchasing laptops from laptops direct for myself and for my business and have been informing friends and colleagues of this website.
This is the second time this happened to me, and on both occasions the service response could have been handled with a little bit of respect and professionalism (after all you are trading in the UK).
I’m so unhappy of your services and will never recommend laptops direct again. I know I’m one of 100's of potential customers to you, but the more this continues, the sooner you will be out of business.
I googled laptops direct through Google, and boy I found so many bad complains, some of which are:
http://strugglers.net/~andy/blog/08/27/dont-shop-with-laptops-direct-unless-you-enjoy-marketing-email-and-a-hard-sell/
http://forums.moneysavingexpert.com/showthread.html? t=229570
http://www.ciao.co.uk/www_laptopsdirect_co_uk__Review_5580360
I hope one day, laptops direct can employ staff that can provide the level of service customers deserve in the UK, we are not in Pakistan, Bangladesh or Arabia that we should accept this type of service. Thank god we have proper ‘UK’ companies that provide the same products as laptops direct but with a service that has respect and professionalism that any customer should expect in the UK.
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