I ordered Skype to interface with some business software and paid a fee for an annual service.
From what I have been able to uncover "from the net" and through business contacts, SYPE was hacked earlier this week and anyone subscribing to the SKYPE PRO service was automatically charged a per call rate on all calls that should have been all inclusive.
This is what happened to me. What you have to do is stop all automatic charges and start filing complaints.
Unfortunately SKYPE does not publish a billing number, or customer service number. You can only file complaints on-line and you are provided stock responses. They are not acting.
My history is that I subscribed 1/6/08, all was well. I received a solicitation for additional services 1/17/08 which I declined. They were hacked and the billing problems started to occur 1/23/08. I was not automatically billed because I did not permit them to use the autocharge feature to replenish the account - so they terminated service and will not allow any calls although they are contractually liable for refunds of overcharges as well as service interruption.
The company has a "blog forum" and Senior moderators claim to investigate, but no results. I received an email response the problem was temporary and resolved with a credit to be issued on the Skype funds, but this was an untrue statement and all follow up emails have been disregarded.
There is substantial questions as no one can clarify whether this company is UK based or US based. Skype users all beleive the company is US based, but I seem to rememebr during my investigations of the firm the company is UK based.
Advertising is fraudulent as the services promised under premium services is not provided. In addition to the billing issues.
Looking for other users also shafted by Skype to write and publish a SKYPE expose' with some professional publications. Email with your story for consideration to be included.
Jen
Eatontown, New Jersey
U.S.A.
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