I was under the impression Vrigin media would be a good buy. I thought £30 for phone, tv and boradband is to good to be true. And I was right. After spending 20 minutes on the phone trying to sort out if my flat could get virgin media, paying the installation fee I was told I could have virgin media, I would need to sign a contract and then it would be installed.
The man turned up and I read and signed the contract, he looked round the flat and said that virgin will be installed and gave me a date and time. Along came this date and time, 8th September between 1-5 pm. I took the afternoon of work to sit in and wait for the installation man to come along. When no one turned up by 4 I called Vrigin to be told my installation had been cancelled by there area manager, I haven't been told why. I have receieved my installation fee back, but still over a month later im waiting for a call to be told why the installation was cancelled and I was not informed. I was told that the money would be sent back to me and NO DIRECT DEBIT would be set-up. The fact that I never got told that installaton was not taking place is not the main reason of my complaint though, although I was annoyed and took the afternoon of work I got my money back and I thought I would not waste any more money with Vrigin.
But checked my account a month after this fiasco, and low and behold they have taking a payment. I have paid for services I never received, because they cancelled the service and I have not been able to get hold of someone yet to complain to or have it explained to me, or to say sorry to.
I have since cancelled this direct debit at the bank, said that none are to be set up with virgin, and am going to claim my money back through the direct debit guarantee.
I have a feeling this will not be the last I here from virgin as they seem determined to get my money when I do not have there service, never have and from this instance never will have there service. Although it isn't so cheap I have never had any problem with SKY and have always been happy when I have calle dup about any problem that has occured, it has been sorted swiftly and more to the point they aren't taking money for services they are not providing.
I feel this incident probably isn't isolated and that it has occured many times over the country. Virgin are a shoddy operation which will never have my custom or my families and friends custom ever.
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