16th May, Southern Electric cut my telephone line. This was done by them putting in new lamp posts. I tried asking Southern Electric to reattach me, over 2 days, but was finally told I have to get in contact with my telephone company, Virgin Media.
I did phone them via my mobile and they sent me a young man a week later, who advised me he could do nothing as the line was not cut on my land. Made a date for the 29th May for engineers to come and correct this.
Said date arrived, 3 - 4 young men turned up said they should of been told that line was cut, so they didn't have a T junction, and off they went.
Now at this time all the roads were still dug up due to Southern Electric. Best time to mend it? No.
I tried writing 1st to Portland St. Got a reply of a standard letter, usually 10 days to correct, but 15 days now, as very busy.
15 days passed. Nothing!
I believe I have spoken to every customer care worker. I have written off so many letters, that I have quite a collection of SORRY YOU ARE UNHAPPY letters, from a gentleman who does not work for Virgin Media, in a department that does not excist in VIRGIN MEDIA. But it all came on Virgin Media letter head.
My GP wrote a letter to Virgin Media, stating that I am a vulnerable person. Nothing. My CPN tried her luck with VIRGIN MEDIA. Again, nothing.
I had to make many calls to VIRGIN MEDIA, now with the construction company, via my mobile phone. They kept telling me they had to get council permission to dig up the newly laid pavement.
Rang council, no they didn't. They gave me the number of an old Telewest construction company that I could ring. Company weren't happy when I rang. But I thought they were suddenly getting their fingers out, when an Area Manager (subsequently dismissed), turned up promising the world. Again, NOTHING.
We employed a solicitor. Guess what, NOTHING.
But I watched people sneak along, do various things. But still no telephone line.
Eventually I found one of my extension lines to the house broken. So I made arrangements for another engineer to come along. He did so. Fixed the line but said he could do nothing about puting me back on line. While he was here, I rang Virgin Media, again on my mobile, to say WHY AM I STILL WITH OUT A PHONE? The engineer left. But 5 mins later he was knocking on our door, saying he had to wait for his boss. He turned out to be one of the people that had been here before, and he put me back on line. GREAT? No.
With all my mobile costs, my husband paying for internet connection, that he was unable to connect with. My husband works for the LAS and when they have needed to connect him because of terrorist troubles, there was no phone. Because when there are problems such as this, mobile phones are diconnected. He has to keep up with information making sure he is updated with all subjects and protacoles, with his work. He had to go into work on his days off to use their computer.
I was promised that I wouldn't have to pay for a phone line for a year, when I was only 3 months without a phone. But the day after connection, I got my 1st phone bill in 4 months.
I was also promised at least £1:50 for every day I was off line. What have I received? N-O-T-H-I-N-G!
Am I really meant to be happy with the service I've received? One whopping big fat NO!
But I'm sure now that all this is drawn to your attention, you will be so much quicker re-imbursing me for the lousy treatment I've had.
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