I tried to send them the email below. I have so far failed. It explains some of the issues I have faced.
What I will do differently.
1. never believe that a lifetime subscription to anything will cost £23.
2. Always check out the reputation of a company on line
3. Always pay with credit rather than debit if there are doubts
Dear 360Share
this is the third email I have sent in relation to issues regarding the use of your service. The response to my second email had a link in order for me to view your reply, the link did not work so you suggest that if this happens, I assume it happens frequently, to put a link in the address bar which I did and google states that it does not exist. I have followed your 'tips' below, it is still inactive and, despite a good internet connection, I have a constant message coming up talking about the limitations of an internet connection. I am confident my firewall is not blocking progress and it is installed correctly. The email I sent you, where I am unable to read your reply, had been requesting a full refund. Given that I have been unable to download any material despite paying you £23 for this service I consider that you are in breach of contract. I am offering you an opportunity to rectify this matter. I trust you will respond to my request within the next 24 hours, as customer support suggests on your site and that I am of course, able to read your reply.
I am very unhappy about this situation and mean to pursue until I am satisfied that this matter has been resolved.
yours faithfully
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