I made a purchase through Argos for my cot and pram. I wanted to buy things early as with the numbness and my SPD) Symphosis Pubis Dysfunction, I found through my last two pregnancies difficulty walking, so wanted to be ready.
I bought them on the 29th of August and was told it will arrive in 21 days. My pram came 10 days after purchase. It was 28 days when I enquired after the cot, as I had not heard from them whatsoever. They apologised and said it was delayed a day, it did not arrive. We called when it did not arrive and was told that it wold come on the 13th October, slightly annoyed we saw we had no choice.
On the 30th of Septembe we received a call to say that it will not arrive until the 27th of November. I was so upset, I said they charged by Debit card all that time and did not allow me to cancel my order. They will not discuss compensation until the item was delivered, when asked could they definitley 100% say the item will arrive then they said categorically no. I felt that this was unacceptable.
I asked them for my money back and asked them to come and pick the pram up, they did so by the 1st and said I would receive my money in 3 working days, so I went to purchase the cot from mama and papas they came in 3days and can you believe cheaper. I bought the pram from Amazon and again it arrived within a couple days. I received the money back for the cot but not the pram. Until now I am fighting to get my money back, each time I call I get the run around, and told to write in if I have a problem, there is no complaints procedure. Each time they say its been done and it has not. the bank says I have to fill out a dispute, in the meantime, I have no money because I was reassured the money will be back in my account in three working days from collection. I called up and was told it was refunded on the 7th. I called on the 10th and was told.
I used my family money to replace the pram because, I was sure to get my money back. we have no spare money or alternative income, we work and spend what we work for. We have two other children four and five and have been struggling for 2 weeks to get the money back, We wont be wages for another couple of weeks and Argos, seems to think that it is not their problem. 129.99 may not bemuch to some people but to our family it was to get us through the month.
They are so horrible when we call, I cry, my partner talks to them and nothing has been done. I have been to the bank but they advise it can take a few weeks before it is sorted out. Trading standards are also a long winded process. Whatever happens I think I should be compensated for length of time, they have had my money and the undue stress caused. As I write we are concerned as to what will happen this week as last week was such a struggle.
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