After purchasing 2 dedicated servers with Rapidswitch.com earlier this month, one running Linux the other running Windows a problem came up with one of the servers with installation of iso image.
Sales had said before purchase that install from iso of even operating system was possible through remote access system Rapidswitch.com claim that they offer and virtual cd drive feature. After spending 3 hours with Rapidswitch.com support trying to use this remote access keyboard and mouse system it transpired that it did not work properly, Rapidswitch claimed some cable problems, but in the end they said virtual drive could not work either. They also refused assistance in mounting the iso image. The technician at customer side claims that throughout this issue there was a some feeling of an attitude issues with at least some of the Rapidswitch.com support staff.
When asked to either fix the problem or refund the money for this server but everything was prepaid through VISA card, Rapidswitch.com technical support manager started a runaround of excuses in circles trying to avoid the issue of refund. When sent email saying they would have to refund money for the server/service that did not function as promised or otherwise be subject to complaint to VISA, they decided to terminate the business account, cutting off WITHOUT ANY PRIOR WARNING also the other server running Windows 2008 and that was in no way connected to the problem of the Linux server and which several people have worked on for 9 days configuring systems, data, databases etc., causing the organization thousands of pounds in loss due to loss of data that Rapidswitch have in effect hijaced.
Even after Rapidswitch.com was being made aware that their irresponsible action to cut the server off without notice was causing the organization thousands of pounds in loss as workers were cut off without notice and their data and all configurations are now lost, Rapidswitch still refused to reconnect the server even to allow recovery of the data. Perhaps they deleted all the data and cannot reconnect it?
As a result and on the advise of solicitors Rapidswitch have now been reported to the Maidenhead Police Department for data theft and sabotage. Police Case Reference is LC312112408.
Tmpuls
Reykjavik
Iceland
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