I ordered an item from Play.com two months ago.
The item showed as "in stock, usually dispatched within 24 hours". It still shows the same now, but I haven't received it.
My order shows as "order Placed", not even processing.
They have a help system, but there are only standard questions and no means of contacting them by email. there is a system to report orders not received, but you can only do this 21 days after the order was posted, and of course, they haven't got around to posting it yet, nor to contacting me to advise me of the delay.
The only option open to me is to cancel the order, which can be done online. It appears there is no way of contacting this company to make a query over an issue like this.
Still, there are plenty more online booksellers out there.
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