I ordered a game (Red Dead Redemption) from play's play trade section. It was a really good deal (too good), second hand and still sealed, for £31. I should have checked the feedback first cos 10 out of 10 people didn't receive their game and could not contact the seller. I followed Play's on screen instructions to contact the seller. No reply after 7 days. Following the instructions again i sent another message to both the seller and play. No reply from either. Finally i submitted a claim. They advised i wait 10 working days while they investigate, and then i would be contacted. I waited, and was not contacted several up to several days after the allotted time. I called and explained what had happened and was told a refund would be processed in 5 days. 5 days later, no refund. Called again, they had requested the refund from the seller who had not responded. Have now been told that my refund will be in my account by tuesday. If the money is refunded i will immediately close my account with Play and not deal with them again. I urge others to do the same. Their complaints and customer service is atrocious.
I ordered my game on the 28/05/10, i wrote this complaint on 22/07/10.
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