When i asked the manager at the branch in MILL GATE SHOPPING CENTRE, BURY, LANCASHIRE, BL9 0BX for a copy of the complaints procedure she gave me a card for the shop and said put it in writing and send it in, AND THEN THE OTHER SHOP ASSISTANT CHIPPED IN, AND WE DEAL WITH THE COMPLAINTS, WITH A SMIRK ON HER FACE [so that would be a waste of time because the complaint was about them.
I've not been as angry as that for a long time, so much so I don't trust my self going back to the shop.
I finally had email from the [franchise owner] who completely supported his staff and had spoken to them about this incident, the fact that I had been a loyal customer for over ten years had no sway I WAS WRONG AND THAT WAS THAT.
I WILL NEVER GO TO SPECSAVERS, OR RECOMMEND TO ANYONE EVER AGAIN
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