Recently my e-mail was compromised and it was necessary to change my password - this was done successfully and the e-mail account is operating satisfactorily ([email protected]). Blackberry prompted a validation of the new password - that was over a week ago.
Since then every effort has been made on the Blackberry (Torch 9810) and on the internet, including phoning the Customer Service Telephone. Despite assurances ther has been NO resolution of this problem.
I am at present touring in New Zealand and the loss of e-mail is both frustrating and inconvenient, costly and potentially damaging to my business.
Your internet sites are arcane and confusing and the lack of interaction disgraceful, possibly an anorak's dream but useless to mere consumers such as myself. I rue the day that we "converted" to Blackberry with their promises of support and prompt troubleshooting.
I cannot recommend this non responsive Company to anyone - big name, little (NO) service
R Tilley
[email protected]
44 7775 701652
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