ComplaintsHub.co.uk » Health & Medicine » Review / complaint: Specsavers - Misleading adverts and staff | News #5863

Specsavers
Misleading adverts and staff

I recently went to Specsavers for my glasses and contact lens test and was given false information on their lens mail scheme right from the beginning. I am a contact lens wearer for 14 years now and have purchased my lenses from abroad. What pulled me to Specsavers was the convenience of lens mail and direct debit scheme as advertised by them.

My lens trial went well and on my follow-up appointment I was told the lens type suited me well, to which I agree. I then went to enroll myself to the lens mail and direct debit scheme and was told that for my eye power I can’t be given the direct debit or mailing option.

Nowhere in the store (even in small print) do I see that the lens mail option is available for people with certain eye power only. This is very misleading. I was given the option of ordering batches of lens from the store upfront, but was told I cant opt in for lens mail scheme. The reason given to me by the store staff was that my eye power was high! Didn’t they know this when they tested my eye and ordered a trial pair? I was constantly told I can get the lens at my door, direct debits, after care, etc and feel have been completely mis-guided.


Company: Specsavers

Country: United Kingdom   Region: United Kingdom

Category: Health & Medicine

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