We have used McAfee for a number of years and each time we have had to phone to ask for the automatic renewal to be taken off - especially as a great deal pricier than their own offers (at least 50%). We figured out the last time that there was avery convoluted way of switching off the automatic payment - we activated it. Unfortunately when we checked the credit card bill in November - the full non discounted amount had already been taken off our card. What is even more concerning is the fact that our credit card had expired and what we had was a new replacement. We have no idea how McAfee still managed to extract payment as the new details were never submitted. We called McAfee and was reimbursed - the customer service rep did ask if we wanted to renew at the lower price and we explained that their service has been so shoddy in the past and now that their rating was so low in protection although still pricey - we would be mad to stay. An unhappy customer who saw the light. Don't be apathetic - do the same.
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