I ordered 1x large two seat sofa, 1x two seater, and 4 dining chairs to match.
The delivery men could not get the large 2 seater through my lounge door. In the process of trying to get the sofa in the door, they damaged the door, the door case and I will also have to have the paint work in my hall redone.
After 8 phone calls to customer services at Laura Ashley, all they would tell me was that I can cancel my order but they will take 25% of my order. They were extremely unhelpful and off hand.
I would advise anyone to go elsewhere. I have been buying furniture at Laura Ashley for 20 years and will not buy there again.
I also would say that their idea of business is more than short sighted. It's the first rule of business that word of mouth is important when dealing with customers. I will be telling friends and family NOT to buy there. Looks like the company is in trouble if this is their attitude, short term, unhelpful, can't think outside the box.
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