I returned yesterday 22nd February from what should have been a holiday of a lifetime. I flew from Birmingham airport with emirates to Dubai then on to Sri Lanka. Upon arriving at Sri Lanka on the 7th February my suitecase did not. My details were taken and photocopies of passport, tickets etc were left with the airport. E-mails were exchanged between myself and SriLanka airport in which I gave a brief description of what was in my case. He said Birmingham and Dubai had had these details but no-one had my case.
This was a holiday to celebrate my 50th birthday and my 30th wedding anniversary and so I had bought new things and saved for a long time for this to happen. As you can imagine this has totally ruined everything I left Sri Lanka airport in tears thinking how unfair this was. I have had no clothes, no evening wear no make up, jewellery etc for the whole of my holiday despite me chasing this up. Today 23rd February I have just had a telephone call from Birmingham airport to say they have my case (which I presume has been with them for the whole fortnight while I have had the worse most depressing holiday I have ever had which should have been the best) and will be delivering it to my home address. This is disgusting as this could have been found the day after I arrived on holiday not the day after I have returned.
Dubai airport was the last straw for me. Being a smoker on a long flight is not easy. On arrival at dubai I had 15 minutes spare after which I had to check in for onward journey. I ran around the airport to find a smoking room (without success as this was not signposted) then noticed people smoking in a wine bar. I went in and lit a cigarette. When I explained I had no time for a drink I was told very nastily to put the cigarette out and get out the bar. It was obvious if I wanted to pray there were plenty of prayer rooms but no-where for you if you smoke. This is discrimination for the smoker. This is against human rights.
On all Emirates (which I was led to believe are a good company) were absolutely rubbish. I also wish to mention I did not receive a meal on my return flight as the staff were coming back to me but never did. I am absolutely disgusted with all aspects of the service I have received and would like this complaint to be DEALT WITH as a matter of urgency.
Yours faithfully
Debbie Smith
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