We bought an expensive mattress from Dreams on 23rd June with the "dream" of alleviating a bad back. We paid in full (what twits we were) as they were in stock and we could get delivered in one week. The allotted time came... and went. So we called them (not them us!). Been a problem with delivery. It will be rescheduled. The new delivery time came... and went. We called again. Mattress was damaged. On demanding to know why we were not told they apologised and explained that it would be escalated to the "Recovery Task force". With alarm bells now going off at the mere thought that they should have a recovery task force, I asked when the order might be fulfilled. They will be in touch was the response and also that we should be entitled to some form of refund or compensation (when pressed). After them still failing to get in touch the record now stands that the "customer service team have hung up on me twice" as I am being unreasonable in asking where my goods or my moneis are and that is not on my part "helpful" to ask for a refund and further that not only can they not give one but cannot give me the number of someone who will or any contacts, but will send an internal email!! So they have our money for a month, have failed to deliver anything and refuse to give a refund - where now?
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