Brought a single divan from dreams fort daughter with a 10 year garentee, 3years on the bar was so loose no1coloud sleep in the whole house due to the horrific sqeeles occouring all night when my daughter moved. She is 9years of age and weighs 6stone, I called dreams who told me they might be able to send out a engineer depending on the questions I answered. I was then put on hold by the customer service advisor then the call was cut off. I then had to call again and was told that I never purchased a bed from dreams! I was very frustrated and was told a surveyer would be sent out yo asses the damage. The person they sent out arrived at the correct time and was surprising helpful unlike the rest of dreams employees. He told me there was also a unacceptable dip in the matress. I received a letter from dreams 3 weeks later which stated I should visit my local dreams, pick a bed and call them which I did. I was told I could not have that bed after being on the phone for 2hours of being on hold. I was told id have to pay £200 of my own money and dreams would only be accountable for £50. So much for the £45 10year garentee! I paid for the mattress and base it took 3 months for a matress to arrive and a further 4months the for the base to arrive. Not to mention the phone bill having to call dreams an chase up where my goods where. I'm sorry my story is so lo g but I wanted people to knw the full extent of my experince.By the wag the base that arrived today is missing a drawer even though I paid for a base with a drawer. Please never shop with dreams even though the advertise so much they are absolutely terrible at providing a bed to their customer on time or even the right bed. My daughter is 9 and now is suffering from Syatica. NEVER BUY A BED A FROM DREAMS!!!
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