I ordered a complete bedroom suite via Head Office, Kevin Newham, Head of Sales. This was early in December. I paid in full for the complete set of bedroom furniture. Initially I was informed that it would be delivered before Christmas. It was difficult to then contact Bensons to confirm a delivery time. Neither returned calls made directly to them prior to Christmas. Despite the assurances of customer services she would contact me the following day at an appointed time. After 2 aborted attempts to deliver furniture (weather), which I fully appreciate, the delivery then took place but was incomplete (one chest of drawers was missing). The delivery driver stated that he was aware of this and that new arrangements would be made for the order to be completed. However, on the same day, a message left on message bank, which I have retained, states very clearly that Bensons no longer stock this furniture and that I would have to select another from a different range. As I do not wish to have odd furniture, a prompt and full refund would close the matter.
0 comments