Placed and order with the Staines branch of bensons beds and was told I had to go into the store to pay - on arival was met with a wonderful and very helpful young lady and the transaction was completed efficiantly and pleasantly - I was advised of delivery date and that I would receive a text confirmation which happened half an hour before delivery I received a phone call advising me that they would be at my adress within 30 mins. The vehicle arrived and I was met by two gentlemen who were very polite and helpfull. They started to deliver the beds until it came to the last box - up to this point I was extremely impressed with the service I had received from all I had spoken to and dealt with - the delivery men noticed the last carton was incorrect and phone their depot they were duly informed to return the beds and to tell me that a new delivery would take place the following thursday. Considering that it was Friday and the reason beds were bought was to accomodate guests arriving on the Saturday. I then phoned the delivery center Tewksbury and got the same story expecting the person on the phone to make a plan even to the point where I could have collected the errant part. I informed the person that I would have to take another day off work - to which her disinterest made me angry - I requested that I speak to her supervisor or someone senior and she told me she was the supervisor - I told her that she should have her arse kicked or that she should be fired - she then put the phone down. Now a quote from their after sales service blurb " WE STRIVE FOR THE VERY BEST IN CUSTOMER SERVICE" What an absolute joke.
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