My friend am I bought the meal deal on 10th February. I forgot to buy my chocolates. We both checked our receipts. She had bought all the items, but she was charged full price for the items. We both went back to the store that evening. I wanted my chocolates and the £9.74 refund for my meal deal. They refused. My friend told them that she had bought the whole meal deal package but she was charged the full price and not for the meal deal. The staff told her that the chocolates were the wrong ones and they also refused to reimburse the difference. On principle, she returned all her 5 items for a full refund. I, on the other hand, wanted thes items for my father.
My other friend told me that the same thing happened to her earlier that day. She insisted that she saw the manager. She got her chocolates and the difference.
She took me to the store the next day and stood her ground. They scanned the items I had bought, and gave me £9.00 and my chocolates. It was short of 74p and my friend had to use a calculator in front of the staff to prove they owed me an extra 74p, which they then reluctantly payed me.
I feel that they had made a mistake with the deal that they were offering, wrong chocolates on display and paying full price for these items, and if we had not checked our receipts, we would not have noticed. They chose to treat the same complaint differently with different customers to cover up as much of their mistakes as much as possible.
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