Amazon is crap and useless company in customer experience too... I placed an order for wireless mouse and keyboard for my partner. I was expecting its delivery on valentines day... Guess what happened... No delivery on Valentines day not even after 2 days and today after 13 days... after a long chase and so many e-mails... i received a call from Escalation desk... saying that your order got lost by our carrier Royal mail and she will call them tomorrow to check status... if they are not able to deliver it, they will refund my money within 10 days.
Awful experience with Amazon... Awful company, Is this the way they do business. Did i spent money to take a refund of it... As a customer i want my product on time, that's it. Did i expect anything wrong? I think not ..I paid an amount which was asked to pay... why i had to wait, why i requored to write so many e-mails and what about damages... They spoiled my valentine, my commitment is gone just because i dealt with a useless company who has no sense of business... Lady who called me claimed to be from Escalation desk but had no idea what will be the end resolution for my issue... I was planning to buy I-pad from Amazon... Thank God i didnot buy one. Frankly speaking i'll be afraid now while placing order over the net... It is a bad experience and it will last for a long time... Bad Amazon bad... you shouldn't run this type of business if you don't have reliable supply chain... If you continue this way i can't forsee your survival for more than 3 yrs.
I lost trust on you completely and infact i'll think twice before placing an order with any new supplier without checking its review thoroughly... Mukesh kalra
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