I went to pizza hut for a meal with my mum and a friend of mine. I got a table straight as it was not that busy. We sat down and chose what we wanted to eat and then ordered. The waitress took our order which got a bit confusing at first but then I repeated the order at the end.
Order:
1 meal for one – Garlic bread and a small vegetarian hot one NO CHEESES which we said three times and made very clear the waitress seemed to understand this.
1 medium vegetarian hot one
Drinks: 2 tap waters 1 J2o
We waited 20 minuets got our food we were very hungry, we didn’t get what we asked for. Instead we got:
Plate of garlic bread which if I may add was cold
2 Small vegetarian hot one both WITH CHEESE
We made a complaint and told them that we were hungry and had already waited 20mins. They said that was what we order, when I tried to tell them that was not our order they told me I was wrong. They kept on telling us that we were wrong. We asked to speak to the manager and the waitress and the gentleman that was there with here ‘claimed’ to be the manager after telling us we was wrong several times we told to bring our correct/ new order they will make them again in 5mins. We told them we do not want to pay for a meal or we want a discount they said they can’t do that even though they got the order wrong. How can you get such a simple order wrong?
We got our meal which was correct, we enjoyed our meal as we always do, but not one person came to us to ask us if our meal was ok as they normally should do in ALL restaurants. We finished our meal and went to pay expecting a discount for two orders they got wrong. In the end we went to pay out bill and we told the so called manager that we was not happy at all. When we asked him why not one person came to us to ask us how our meal was he said he did send someone. He practically said we were lying. There were only three staff members two of them we already had an argument with and the third on only sat us to our table and took our plates that are the only time we had someone attended to us. He then got very sarcastic with us and was talking down to us.
The staff were very rude and scruffy not one staff member was were a name badge the manager was leaning over the counter and talking to us. The body language came across as if he did not care about what we had to say and he was not bothered.
I don’t know what kind of staff Pizza Hut as a big company employ but that is not the kind of staff I would ever hire. I worked in retail as well before and the same rules apply such as name badge should be worn at all time, neat and tidy NEVER lean across the till area or the counter and always make customers feel welcome. In this case none of this happened. We never got an apology at all not from any staff member or the so called ‘manager’ I hope something will be done about this. I will never go to that pizza hut again an I will make sure none of my family or friend ever do go there because I do not what the to be treated in the same way as we was.
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