Complaint / review / scam report
Antivirus not working? lack of help from Norton
I purchased Norton Antivirus in March this year after free trial on new computer had been OK. Purchased product has never worked, continually runs background tasks which slow down my computer to the almost unusable stage (I would love to know what tasks it is actually carrying out as if I try and actually do a scan it chugs away for an hour or so only to eventually tell me it is unable to complete any tasks! ), meantime having prevented me from actually using my computer. I have just had to restore my computer to factory settings due a particularly vicious virus installed keystroke recognition on to my computer, by the time I realised what had happened it was necessary to cancel all my accounts. Despite several requests to Norton for assistance, they have been less than forthcoming. I am so angry at their attitude and total lack of customer care. I have asked for a refund (I actually think they should be responsible for the money taken out of my bank account as well, as, if their so called antivirus programme had worked this would not have happened). As yet have heard nothing, and on past experience am not expecting to. I would say to anyone thinking of installing Norton- DON'T!!! there a many much better systems out there, many of them free to download, do not get sucked into buying this rubbish.
Author: Ms wellfedup!
Country: United Kingdom Region: United Kingdom
Category: Computers & Services
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