My wife had an issue with the car battery cutting out and was very close to the afore mentioned Kwik fit garage. She drove in and was met in the forecourt by a member of staff. He advised she would "have" to buy the more expensive of the 2 batteries available as our 1.4 Astra had "electrics"! Fortunately I had advised her that this company have unscrupulous practices and after searching online a price of £60 approx was to be expected. But no obviously the knight in shining armour mentality does not exist within Milngavie a woman in distress is prime for the taking and £87 was more in line! This was after "consulting" with their supplier and confirming the car has electrics! Forgive me but how many 05 plate Astra's dont have some form of electrics! In disgust I emailed their complaints team who responded with an apology on the basis that "he didnt know the full spec of your vehicle" & "he didnt have access to online prices". I asked for confirmation of their stance to be e-mailed and was advised this would not be done. Two things about these 2 points - if he didnt have the spec of the car why not? The car was on their premises! They took the registration for the car! As for internet prices they only give you a 10% discount! Therefore the £87 quoted against £58.50 is way beyond 10% out! As expected Kwik fit closed ranks but to show how little trust can be given to these people I took the car into 2 other depots namely Anniesland, who couldnt be more helpful but didnt have the cheap battery in stock but sent me onto Maryhill where Anton did indeed without question fit the cheap battery! Very helpful confirming the battery was of a sufficient specification for my car! Oh the difference just for being a man! Therefore 2 things learnt - if you have to use Kwik fit get comparison prices and take these with you and sorry ladies but take a man with you seems they want to take extra money if you!!
0 comments