To whom it may concern,
I arrived at the Heathrow Airport on the 15th of December through Delhi, from Dhaka by Jet Airways. Due to my transit in Delhi, I changed from flight 9W 271 to 9W 122 to reach my destination. But unfortunately on arrival at London, I was informed that one of my luggages was missing from the Delhi Airport. I was given a piece of claim form with Jet Airways letterhead stating that the company apologizes for such inconvenience. It also provided me with a phone number and a reference number (LHR 15746) where I would be able to get in touch with the appropriate person who would be able to help me and keep me informed regarding my luggage. It has been two weeks, today, since my luggage was lost due to some negligence on the part of the airline. Since arriving here in London, I have been trying to call all the numbers provided by the Jet Airways customer service and call centers located somewhere in India as well as sending e-mails to the airline. It seems all my efforts have gone in vain so far. And now, my time to return to Bangladesh is almost near. I still have not heard from the Heathrow Airport Lost Luggage or from your company regarding my luggage. This makes me wonder if this is your company policy in accordance with the Indian norm to mistreat one of its guests on one of India’s flag carrier on the International level. As I will be returning back to my home and work on the 9th of January by Jet Airways 9W 121 and transiting at Delhi Airport, one question arises in my mind, will my luggage arrive with me safely at Dhaka Airport or if your Company will help itself to further negligence seemingly to be typically pathetic of the country’s culture. I do apologize for my understanding that no one from your company will reply to my e-mail even though it has been falsely promised by your Indian call center. I have lost hope in being with my luggage ever again and I am increasing petrified by the thought of losing my luggage again as I will be travelling through your country. I do understand that your company may not consider any International passenger from Bangladesh important enough to consider him/her to be entitled to compensation due to the negligence of the company. But, I would be much obliged if someone would be kind enough to take time to reply to my e-mail. I will be looking forward to your reply.
Thanking you
ANM Khaled Shiplu
Dhaka Bangladesh
0088 01819210030
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