After being a long standing (single female) customer of Kwik Fit Bolton since 2005 I have decided never to use them again because of several issues I have encountered recently with them. The latest one being replacement of my steering rack. After spending a considerable amount of money on my MOT in October I took my Ka into the Farnworth Kwik Fit Branch early December as there was a vibration that seemed to happen when I braked. Kwik Fit Bolton couldn't detect the problem but Farnworth did. It was a simple case of the brake fluid box rattling against the air filter box. Farnworth also mentioned that the offside Track Rod end needed replacing. Strange that Bolton didn't mention this on it's MOT 6 weeks previously although they mentioned a little play in the steering. I had done very little mileage between the MOT and early Dec. I returned to Bolton to be advised that it was the whole steering rack that needed replacing. As I had spent so much money on the MOT I asked the Manager for a quote. He declined asking me to go to a 3rd party claiming that it could possibly be in excess of £500.When I asked him if it was still safe to drive until after Christmas having spent all my money at Kwikfit, he advised me to just drive slowly. Last week I took the vehicle to Central Tyres, Howard Street, Bolton to have it checked out and the manager was shocked to discover I was still driving the vehicle and urged me to book the vehicle in as quickly as possible to replace the steering rack. My vehicle has now been repaired thanks to Central Tyres who are under the same corporate umbrella as Kwikfit but 2 independant companies. Central Tyres do stress that they have no link with Kwikfit apart from them being owned by the same company. What does that tell you?
Kwik Fit like to take your money but really don't care about your safety. Customer Services couldn't care less either and they don't communicate withThe Customer Survey Team. No doubt who I will be returning to in future!!!
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