I found this company on a google search for Range Rover BECM. I sent e-mails to verify a sale to US customer. Mark Gallimore was handling the sale. The days previous to my payment he returned e-mails promptly and answered all of my questions.
The site did not work for an online purchase so I made the order over the phone on April 7th with my Visa Card. Mark Gallimore told me that US deliveries he had done before took about 6 days. We both used Skype and I added him to my contacts.
On April 19th I called Mark Gallimore and he told me the package was stuck in customs and that he would find out what the status was and tell me the following day. He didn't. I called on April 23 and left a message he did not return. On the 24th I called and he said the same thing again.
I sent e-mails on April 29th, May 1st, 2nd, and 5th. I left another message on April 30th. and two more on May 2nd and another on May 5th. Still no response by phone or e-mail. Finally on May 6th he sent an e-mail saying:
Hi, I am sorry about this. This isn' the way I like to do business. I messed up with the customs slip and DHL required another 180 from me. will have the situation rectified by morning and I will forward the details
to you. It is 20:00 here in the uk.
My apologies again, I will contact you in the morning.
Best regards, Mark
www.mtechuk.com/becm
He did not e-mail or call. I sent more e-mails on the 12th, 15th, 16th, and 27th of May and June 1st. I talked to him on the 16th of May and he said that he had paid DHL and was waiting for that confirmation and he would send the tracking # and shipping info.
I left messages on the 21st, 22nd, 23rd, 24th, 26th, and on the 27th he finally answered the phone and I said I want my money back. He said OK he'll do it right away.
The charges have not yet been reversed, and I still don't have my refund. This is NOT how to run a business. Mark Gallimore is an incompetent business person and an unethical slacker. He has caused me alot of grief and made my life much more difficult as a result of his incompetence. Beware!
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