My recent experience with Kingfisher has been worst and I think everyone should be made aware of the "Kingfisher Experience". I had my return flight IT7 to London on 5 June from Mumbai. Soon the aircraft departed Mumbai airport I was hoping to enjoy the personalized in-flight entertainment system and top quality programming content from around the world you have onboard that will create an environment to cherish. But its not exactley true to whats said on the chairmans message board - " Welcome to world without passengers".
The seat where I was sitting had a video screen tucked away with a lock to release, I tried my best to release the lock but the lock was jammed and I was unable to move it. So I had to seek the flight attendents help to release it for me and get it started. He came and released the lock, I was happy that everything was happening without any worries, but my happiness didnt last long. The Video screen was not working so he said that it needs to be resetted and would request someone to reset it, so I patiently waited for him to reset the screeen before he disappered in the dark.
I waited for some time more before requesting him again later to have a look into my screen but he said that looks like its not working and couldnt do much about it (It was like he knew that screen was not working and was pretended to get it started). I requested him to swap /replace me to a different seat where I could watch something, as its wasnt a short 1-2 hours journey, but it was a 9 1/2 hours lenghty journey and you dont expect to be just sitting in your seat for 9 1/2 long hours and do nothing. I was there, seating on my seat watching the BIG WHITE BOARD in front of me, while everyone else was relaxing and enjoying their entertainment. I dont know how to explain, but it was like a MENTAL TORTURE for me, sitting there for 9 1/2 hours doing nothing and watching other passangers enjoy themselves. It was like a punishment given to child to stand facing the wall for doing something mischevious. Try it to belive it.
Kingfisher Airlines has failed to gain my trust and loyalty on this occassion and I dont see myself flying this award winning airlines again. This was definately not an world class or five star experience I had and unlike other airlines I was treated like a passanger and not like a Guest. My flight experience was like never before and some of their commitments have been missed or fallen short of meeting my expectations.
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