ComplaintsHub.co.uk » Miscellaneous » Review / complaint: Momentum Coach Hire - Terrible Service lack of customer care | News #734

Momentum Coach Hire
Terrible Service lack of customer care

Towards the end of last year I used Momentum Coach Hire twice for two large agent groups that we had brought to the UK from across the world for a familiarisation tour to a few of our locations across the UK. The first coach driver we had was rude to our staff and group, complained about having to wait (despite being sent the itinerary much in advance), insisted our group walk to where he was parked instead of picking them up at the hotel, and many more! This was extremely unprofessional and I contacted Momentum and explained who were apologetic. I decided to use another company for the second trip only to discover they were Momentum only trading under another name. After speaking with them I agreed to use them again providing we had a different coach and driver. The second trip was a disaster. The coach broke down on it's way to pick up our group and take them to Brighton and they did not call me until they were actually 10 minutes late for the pick up! It cost us £1000 to transfer the group by taxi's as we had run out of time. I was assured a new coach would be sent to Brighton which was clearly untrue as the coach that arrived was a rickety old thing that broke down again. I complained by telephone, email and letter and have NEVER had any response whatsoever. This company are brokers and do not care about the service they provide. AVOID AT ALL COSTS - Momentum Coach Hire and JAB / JAB Coach Hire - DO NOT USE, there are far more reputable coach hire companies that are not brokers around where you can view their fleet so take the extra time, I promise you it is worth it!


Company: Momentum Coach Hire

Country: United Kingdom   Region: United Kingdom

Category: Miscellaneous

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