The treatment I have received from several Kingfisher staff has been appalling and Kingfisher have done nothing constructive about these issues. In fact they have ignored all my correspondence.
On my journey from London to Goa, one case was broken into and some items were missing. Kingfisher staff failed to organise repair or communicate properly with me over a period of 4 weeks, has caused me to miss functions and tours previously organised. They did not collect the case for repair as arranged, however they claim that the case cannot be fixed and offered me compensation of Rs3, 000 (€40), which I refused as the case is new and will cost €300. So they ignored me. What about the missing items??
On return journey a cabin crew broke my laptop by dropping it from the overhead bin right onto the floor, causing it to break. This landed me with problems and delays in completing a very important report which I had intended to complete on board the flight for a meeting in London at 10am the following day.
Due to the timescales and the fact that I would have to spend some 4-5 hrs to redo the entire report, I was mindful of the limited time I would have. I, therefore, requested an upgrade to Club class so I would be able to sleep and be able to complete my reports on my return to my office in the UK at approx 9pm. This request was declined despite there being seats available.
Flight departing Delhi was delayed by about an hour which added to my already stressed state.
It may have been something I ate on board the aircraft or through the stress caused to me, I broke out in a rash on my face and asked for some cream. I was told that there was some in the first class washroom and when I approached there, was told that I was not allowed entry. I explained that I just wanted a bit of cream but was still refused any. Even a small request was refused to me and I am wondering what first aid, if any, is on board Kingfisher aircraft.
On arrival into the UK, I approached the Kingfisher rep and tried to explain my problems, she kept interrupting my explanations about 3-4 times and insinuated that I was lying by saying that I was telling her 'two different stories". Eventually I had to raise my voice above hers asking to be quiet and just listen without interruption. I am offended by her interruptions and rudeness. She refused to give me her name.
On collecting my cases off the conveyor belt, my second case was damaged on the outside. I reported this to the same rep and she told me very rudely that I would not get any compensation from Kingfisher. I did not think it was her decision to make and I reported the damage to the desk dealing with Kingfisher issues.
From the above issues, as a guest using Kingfisher airlines, I paid for a very unacceptable and regrettable experience with Kingfisher staff.
I have already completed 3 comment forms on board the aircraft from Delhi to London, and just in case it did not get to Kingfisher, I complained on their website and also email their [email protected]. NO REPLY.
I also wrote directly to the [email protected] in greater detail and still NO REPLY.
I have travelled with Kingfisher several times, in fact I was on one of their first flights flying from the UK to Goa via Bangalore. I have always maintained it a good airline and have always recommended it to my colleagues and friends. However following this and several rumours that Kingfisher standards have dropped, I feel my recent experience have only confirmed this.
I feel very strongly about the poor service and/or lack of service from Kingfisher. They have not even conducted an enquiry into all points raised above or to let me know exactly how I will be compensated for each. I have names, times and dates of each person I have spoken to at Kingfisher and what was said.
I explained to Kingfisher that I am traveling back to India to do some charity work in July December and February with other colleagues and friends. I am heading this project and am therefore requesting a response and conclusion as soon as possible for obvious reasons. NO REPLY.
Now I understand that Kingfisher is not IATA registered and therefore my travel insurance may be void. I will give them 2 weeks to respond to my letters and emails and if they do not, I will consult with a solicitor and hopefully gain some compensation and further will tell my story to the media.
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