We recently booked a trip to New York using Britsh airways to fly from glasgow to Heathrow then from Heathrow to JFK.
Our first flight from Glasgow was delayed as there was "Bad weather" in London.. We were suppose to fly at 10.35hrs but ended up leaving Glasgow at 14.50hrs. In view of this, we were re-routed onto a different connecting flight to JFK.
When we reached Heathrow, there was a light snow fall..Living in Glasgow..I'd experienced far worse withour any disruption to travel! We were dismayed to learn that as all flights had been grounded, we had nowhere to off load and were left sitting by the runway on the plane for over an hour. When we finally off loaded, our new connecting flight had left without us - 10 mins earlier! We were re-routed for a third time but this meant that instead of reaching New York at our first scheduled time of 1600hrs (New York time), we wouldn't be reaching our destination until around midnight. We had spend approximately 10hrs sitting around in airport lounges. I actually had to go to the customer service desk to ask for food discount vouchers as they weren't even offered!
The flight was ok..but we had to be down graded due to the number of customers who were now on our flight - and 1st class takes presidence over everyone don't they!!
On the return leg..we voiced our upset at being down graded but were informed there were no available seats... being frequent air miles collectors, we'd upgraded to business.
Again we were delayed leaving. Once we reached Heathrow terminal 5 - we waited forever just to have our flight announced at the gate - it finally flashed up 20mins after the scheduled time. A throng of people who were all in the same boat all rushed to the gate where you could hardly find a seat!
Once on the plane - shock horror - another delay. Another hour sitting on the plane due to a mechanical failure!
At the back of the plane behind us, were BA staff heading to Glasgow for whatever reason. Serving breakfast, when they reached us, we were informed they had run out and only had vegitarian options left.
It was a disgusting mess of beans, mushrooms and a cream filled egg roll... Yeuk!
But to my further horror... Out come the full breakfast variety for their non - rev colleagues sitting behind us!
When we complained we were informed that they'd managed to "find" some more!
I have never been so glad to get off a BA flight and be home. All in all.. my experience has led me to believe that BA is a very tired and depleated service that needs a major overhaul to compete with the likes of Emirates (Who I couldn't fault) and Virgin (who are far superior)
I think the staff are totally over paid and you are charged for a service that simply does not exist.
BA is reliant on it's name for superior service - but sadly that is a thing of the past. BA is no better than a no frills airline. At least with them you know what to expect and are not charged an arm and a leg to get to where you want to be! When you fly with BA you expect a certain standard... I'm sorry... but it just is not provided any more!
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