I have set up a transfer of money to a company in UK for transfer to my Australian bank account. My account has been frozen because of 'security' reasons; I have called Santander every day for 5 days now and they insist the security team have to make a call to me to verify I am on the numbers in contact details. I find myself in Australia with $6 in my purse, no means of paying the motel and no means of getting more funds transferred. This is the worst experience of any bank I have ever encountered. They have absolutely no heart, although I have satisfied all the security questions on every phone call, i still can't get a call back from security. Don't bank with them, do whatever you can to secure your funds elsewhere. A very sad expat in Australia.
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