This is possibly the most appalling service I have ever experienced. When demanding a refund for my set up fee of £69.50, as I cancelled a loan application, I was informed to send a fax and assured that my refund would be in my bank account within 24 hours. After 60 hours the refund was not there and so I called the customer service team (a name that should be 'customer aggravating team'. Having waited yet another 30 minutes to get through I was told that my refund could take up to 30 days. I then asked for an email address to contact them which, reluctantly I was given. It was false! I then asked for a senior member of staff and was told there were none available. I was only offered a customer complaints procedure which meant I had to write in. Do not be fooled by these people. They take money and keep it in their accounts for as long as possible. Quick to take your fee but useless and complete liars when you ask for it back. Write to the Directors which can be found on Companies House. If you have no luck after 8 weeks of complaining go to the Ombudsman.
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