I have had nothing but trouble with HERMES! Don't even contemplate trying to contact them to complain because it falls on deaf ears. I have had several occasions to complain but when I do I don't even get a reply. A couple of weeks ago my husband ordered a book from Play.com and the courier left a card stating it was a Royal Mail delivery and that it had been left over gate. My gate is almost nine feet high, it had been raining all day so you can imagine what state the book was in by the time we got home, resorting to impersonating a member of Royal Mail, just not on, that one has been passed to Royal Mail for further investigation by them as they were shocked to see the card naming them as responsible. Placed an order with Evans last week and paid a premium for a delegated delivery day, that day came and went and so did the next three and still no sign of my parcel despite the tracking information stating that it had been received by the courier on the day it was due to be delivered by me. I would not have ordered from Evans had I known that HERMES were the carrier. They are shoddy, unreliable, rude (when you do manage to get in contact). They need to be shown for what they are, HERMES THE "NON" DELIVERY SERVICE.
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