Well what to say about Virgin Media. They are the largest pile of crap it has ever been my misfortune to encounter. I moved house on the 24.06.07, notified them as you do asked to take my phone number with me, and was told that would not be a problem.
Well we agreed a date for them to install, 09.07.07, I phoned them on the Thursday to confirm they were still coming out, and was then told I was booked in not for the 9th but for the 10th. Not a happy bunny then, but I agreed. Home from work on the 9th called them to confirm they were coming to me the next day, and was then told I was not booked in till the 27.07.07, well I had a few words to say about that (not printable) he finally got a new date for me which was the 11.07.07, not bad. Well took yet another day off work, waited in the tech came, installed my services, TV, Broadband & Phone, he then came back to me and asked if this was my phone number, when I told him no, I had asked for my existing number to come with me, he could not find my number. So another date had to be arranged, 21.07.07. There was a knock at the door, when I answered it the tech was standing there, and he told me he could not fix the problem, he would have to refer it to the network dept, as it looks like it was a network issue. Well at 9.40 I phone Virgin, only to be told that the problem had been passed on to the network dept and they had a 24hr period in which to respond. This is one not very happy bunny, and I would never recommend Virgin even if my life depended on it.
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