My mum phoned bid tv to buy a gift for her grandaughter whilst at my house. About an hour later the phone rang and it was from an indian call centre asking if i was the bidder- i said no and that it was my mum and said i could give him her phone number. I was then hung up on. The phone continued to ring all day (around 18 calls in total) all from the same bid tv number! Some just let the phone ring 2/3/4 times and hung up before i got to it, others would be polite but then i would get half way through explaining my mum wished to purchase the product then id just get hung up on, others were absolutely rude to me saying i must hand over my card details for immediate payment. The last phonecall of the day was at 11.40 at night which woke my husband and i up when we had work the next day and our one year old baby. I was very annoyed at this point and demanded they stopped calling me and that because of this terrible customer service my mum no longer wished to continue with the sale. They apologised but we got the same harassment the next day- FROM 6.20 IN THE MORNING. They have finally stopped calling and im so happy my mum didnt part with any money for them. Its shocking that this is how they treat people who are parting with their hard earned money to purchase their products, i also would think twice before thinking that you are getting a bargain- remember they charge £1.50 for the phone call and around £7-8.99 for their postage. A work colleague of mine bought a diamond ring from them and i was shocked when i saw the quality- it had no shine or sparkle to it and she paid a few hundred pounds for it, she then had alot of problems when trying to return it with them saying they hadn't received it etc. So be warned... think before involving yourself with bid tv as its not all the bright colours, smiley presenters, quality products and hassle-free after service they'd have you believe when you switch on their channel. (The same goes for their 2 sister channels also bid up tv and speed auction tv i think they're called.)
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